Freshwater Property Management
1.2/5, 108 reviews
6% recommended
33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
55% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 108
21st Nov 2024
reviewed by 'Biko Dadzie'
“4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude ......”
7th Nov 2023
reviewed by 'Amanda'
“These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her ......”
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
“These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by ......”
2nd Jun 2023
reviewed by 'Rhianne'
“Absolutely horrible dealing with them. When I first rented the property I wasn’t aware of how many large gaps ......”
1st Apr 2023
reviewed by 'John'
“I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and ......”
23rd Jun 2022
reviewed by 'hossien'
“I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £180,000 £550,000
Lettings 40% 55% £850 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 12 4 50 0 0 0 3 3 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Freshwater Property Management Branches (view all 5)
Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“4 months of constant reminders to change an I......”

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Nov 21,2024
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Adam
By: 'Biko Dadzie'
Nov 21,2024
0 people found
this helpful
4 months of constant reminders to change an Intercom. I believe the secretary is used to people calling in with attitude so I was very polite, only to be almost hung up on by default it would seem. I asked about the issue which has taken ...
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“These horrendous crooks evicted an 80 year ol......”

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Nov 07,2023
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By: 'Amanda'
Nov 07,2023
5 people found
this helpful
These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her late husband which she offered to pay in full but they evicted her anyway with 48 hours notice. This flat had been her home for over 20 ...
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“These people are absolute crooks. They hyper ......”

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Sep 12,2023
Minithumbdown
By: 'Mr Laurence Burrows'
Sep 12,2023
7 people found
this helpful
These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by the home owner's association and when asked to justify their costings they just repeated ignore you until finally demanding payment under threat of legal action. ...
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“Disgraceful...”

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Jun 02,2023
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By: 'Rhianne'
Jun 02,2023
5 people found
this helpful
Absolutely horrible dealing with them. When I first rented the property I wasn’t aware of how many large gaps were in the property. This then allowed mice to enter the house. After complaining about this and having traps sent, I asked for the gaps ...
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“I have owned a property managed by the Freshw......”

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Apr 01,2023
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By: 'John'
Apr 01,2023
1 people found
this helpful
I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and professional. I made a recent enquiry regarding the fitting of a heat pump and received a reply the next working day....
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“I DO NOT KNOW WHERE TO START THEY SHOULD NOT ......”

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Jun 23,2022
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By: 'hossien'
Jun 23,2022
15 people found
this helpful
I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE GOING TO SEE MY MP AND ASK FRESHWATER BE INVESTIGATED, I HAVE BEEN TRYING TO SELL MY FLAT FIRST QUESTION FROM THE BUYER IS I ...
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“Rude, aggressive, morally dubious and incompetent....”

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Mar 07,2022
Minithumbdown
By: 'Doug'
Mar 07,2022
9 people found
this helpful
The worst property management company I've ever had to deal with. Not that this is a surprise from looking at the other reviews. Rude, aggressive, morally dubious and, worst of all, incompetent. Every time I had to deal with an employee that was none of ...
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“BEWARE...”

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Feb 25,2022
Minithumbdown
By: 'SB'
Feb 25,2022
10 people found
this helpful
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all. They treated friends of ours who had little English like dirt and only court action got their deposit back. Beware....
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“This company are an absolute disgrace they `m......”

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Sep 05,2021
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By: 'Stephen William Davis'
Sep 05,2021
16 people found
this helpful
This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which ...
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By: Diane De Marzo
Oct 19, 2021
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I agree entirely. Very similar experience ...

“extremely rude staff that treat tenants like ......”

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Aug 19,2021
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By: 'whatever'
Aug 19,2021
7 people found
this helpful
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, ...
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“It’s a shame Zero stars wasn’t an option......”

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Jul 31,2021
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By: 'LGL'
Jul 31,2021
7 people found
this helpful
It’s a shame Zero stars wasn’t an option. There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades. Vile company. I wouldn’t touch them with a barge pole ever again....
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“DO NOT RENT A PROPERTY FROM THEM!!!!...”

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Jun 27,2021
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By: 'Jemma Anderson 89'
Jun 27,2021
10 people found
this helpful
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who ...
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“Awful is an understatement...”

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May 18,2021
Minithumbdown
By: 'April'
May 18,2021
7 people found
this helpful
I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’...
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“They are totally incompetent never buy a a fl......”

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Mar 02,2021
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By: 'Gail'
Mar 02,2021
8 people found
this helpful
They are totally incompetent never buy a a flat as they overcharge and do nothing’. They overcharge all the time and deliver nothing totally incompetent I would give no stars as disgusting...
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“The most incompetent people, extremely rude a......”

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Jan 19,2021
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By: 'Fabiola'
Jan 19,2021
5 people found
this helpful
The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as rating....
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“The most incompetent company I have ever deal......”

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Mar 24,2020
Minithumbdown
By: 'Neil'
Mar 24,2020
13 people found
this helpful
The most incompetent company I have ever dealt with, problem is that they don't even realise that they are incompetent. Arrogant and rude but they continue to take your money regardless of how much stress they put you through. I have so many complaints regarding ...
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“unprofessional, unsafe people to deal with, v......”

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Feb 11,2020
Minithumbdown
By: 'Ahmed'
Feb 11,2020
10 people found
this helpful
unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing with them we are talking them to court...
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By: Cynthia
Aug 24, 2020
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Hi Ahmed, Please how did your court case go? I need help and advice to take them to court. They have constantly harassed me. Many Thanks, ...

“**It is with no exagge......”

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Feb 06,2020
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By: 'NP'
Feb 06,2020
5 people found
this helpful
** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away ...
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“a nightmare!...”

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Oct 05,2019
Minithumbdown
By: 'SB'
Oct 05,2019
2 people found
this helpful
Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls. However, having to deal with * is becoming increasingly frustrating and difficult. She does not respond to emails and when you call she is aggressive, ...
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“Car parking problem...”

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Jun 19,2019
Minithumbdown
By: 'Daisy'
Jun 19,2019
4 people found
this helpful
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car ...
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Comment on agent fees
I have no idea.
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“corruption...”

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May 09,2019
Minithumbdown
By: 'scammed'
May 09,2019
5 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: [email protected] They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees). ...
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Comment on agent fees
Extremely bad
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By: Anita
Aug 24, 2020
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Please I need help and more than happy to collaborate. They have been harassing me to pay money for no good reason. Please get in touch ...

“Terrible...”

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Mar 21,2019
Minithumbdown
By: 'Angela'
Mar 21,2019
6 people found
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, ...
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Comment on agent fees
Terrible - horrific over-charging and fees
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“Please READ!...”

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Mar 14,2019
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By: 'Bad!'
Mar 14,2019
9 people found
this helpful
I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend ...
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Comment on agent fees
Atrocious
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“Rude unprofessional and inexperienced...”

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Jan 06,2019
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Maureen
By: 'Berish'
Jan 06,2019
6 people found
this helpful
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly ...
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Comment on agent fees
Terrible
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“Great Experience !!...”

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Jan 03,2019
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Jonathan
By: 'Amit'
Jan 03,2019
0 people found
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
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Comment on agent fees
Fees is good when such quality of service is provided.
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“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

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Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
6 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
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By: Anti Freshwater Residents Association
Mar 14, 2019
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Hello, I represent a Residents Association whose members have also had awful experiences at the hands of Freshwater. The company has showed us complete contempt and disregard concerning our buildings upkeep, maintenance and safety. They are rude, unresponsive and extortionate. We are mounting a legal challenge and have sought consultation, they will try and bully us with their financial clout however if we band together, we can support each other in gathering evidence against them. If you are ...

“OVERBILLING IS A CRIMINAL OFFENCE...”

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Aug 16,2018
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By: 'Scammed'
Aug 16,2018
7 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
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“Hi, I have been 7 years with freshwater and I never ......”

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Mar 09,2018
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Maureen
By: 'Djazia'
Mar 09,2018
2 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
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“They:- don't reply to emails.- are unhelpful over ......”

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Jan 05,2018
Minithumbdown
By: 'Michael'
Jan 05,2018
13 people found
this helpful
They: - don't reply to emails. - are unhelpful over the phone. - charge me £5,000 a year for a small one bedroom flat - regularly come up with very expensive works and collect a percentage of it as management fee - are unwilling to repair ...
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Comment on agent fees
very bad
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By: Mitch
Jul 02, 2018
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Hi Michael I saw your post regarding issues your are having with your managing agent and I may be able to help. The company I work for has help many residents move away from unethical managing agents who charge extortion fees for little and sometimes non existent work. If you would like more information please do get in touch. Regards Mitch [email protected] ...

“I have e mailed Jemma Berry now 5 times. She never ......”

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Dec 06,2017
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Jemma
By: 'Terence'
Dec 06,2017
8 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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By: Hilary
Jun 14, 2021
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The swathe of negative feedback I’m reading on here chimes exactly with my own experience as someone who rents one of their properties. Needs -even if of a desperate nature , like severe black mould and leaks- are not attended to with any urgency if at all. Emails and phone calls (to Caroline) are not responded to. A contemptible company (in addition I note their stance on women not being allowed on the board) which I hope get their comeuppance one day. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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